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FCCB-Mobile-Banking

Mobile Banking

Mobile banking allows you to view accounts, pay bills and transfer funds to and from FCCB accounts through your mobile phone.

Download our personal banking 'Getting Started' user guide with step-by-step instructions to start using Mobile Banking today!

For our business customers, our mobile banking solution is compatible with Cash Management.  

Download our business banking 'Getting Started' user guide with Advanced Mobile Business Banking functionalities.

 

Features

  • Free App available to iPhone and Android users
  • Access your FCCB banking accounts
  • View transaction history
  • Pay bills instantly by initiating previously created bill payments
  • Receive confirmations of processed payments, funds transfers as well as general account information via SMS text messaging.

 

FCCB Mobile Banking                                                                          

Download our Mobile Banking App

Android Users: Go to Google Play to download our App.

  • Search for “FCCB” or “Four Corners Community Bank.”


Apple Users: Go to the App Store from your smartphone to download our App.

  • Search for “FCCB” or “Four Corners Community Bank.” 
Look for our Mobile Banking App!

 Mobile NetTeller Banking App

FAQs

Q What is Mobile Banking?
A Mobile Banking is a simple and convenient service that will soon be offered by FCCB. Mobile Banking gives you access to your accounts right from your mobile phone. It is a safe and secure service that allows you to access your account balances and activity, transfer funds, pay bills and receive account alerts on your mobile phone.
Q What are the restrictions on the type of mobile devices that can be used to access accounts?
A Our mobile solution is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic
Q What functions can I perform from my mobile device?
A
  1. View Transaction History
  2. View Account Balances
  3. Transfer Funds between accounts
  4. Pay Bills to existing Payees
  5. View Alerts
  6. Release ACH and wires
Q How do I know if my transfer or bill payment was entered successfully?
A If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device.  If you do not receive a confirmation text message, double check to make sure the transaction went through via NetTeller Online Banking.
Q Will any confidential bank information be stored on my mobile phone?
A No.  No account number, name, or password information will be contained in the text messages sent to your mobile phone via Mobile Banking.  However, it is important to keep in mind that these incoming messages are stored in your mobile phone, and it will be your responsibility to clear out your text messages periodically.
Q What if I no longer want to be a mobile user?
A Log in to NetTeller Online Banking via www.TheBankForMe.com > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.
Q What happens if I lose my mobile device?
A Since your account data is not stored on your mobile device, your information cannot be stolen.  When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
Q Why can’t I add a new payee?
A Functionality is limited to sending payments to already established payees.  To add a new payee, log in to NetTeller Online Banking, select Bill Payment, and add a new payee.  You can then submit payments to that payee via your mobile device.
Q What happens if I lose communication/signal during a transaction?
A When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful.  If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
Q What do I need to do if I get a new phone?
A If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary.  If you switch providers and/or phone numbers, log in to NetTeller Online Banking and update your information on the Options > Mobile Settings page.  You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.
Q How can I search for a transaction?
A You will only be able to view 15 days’ worth of transaction history on your mobile device.  There is not a search feature.
Q Can I use any mobile device to access my accounts?
A Yes.  You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic.  The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.
Q Can I add a new Bill Payment Payee via mobile banking?
A No.  You can only add payments to payees already established through your traditional NetTeller Online Banking ID.
Q How do I delete a Bill Payment that I set up through my mobile device?
A You must log in to NetTeller Online Banking and delete the payment from the main menu of the Bill Pay module.
Q When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters.  Why?
A Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.
Q What if I can’t get my mobile device to work with Online Banking?
A

There are a number of reasons that you may experience trouble accessing the mobile version of Internet banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:

  1. Your mobile device must be web enabled.
  2. Your mobile network must allow secure SSL traffic.
You may need to contact your mobile provider to determine this.
Q How much does Mobile Banking cost?
A Mobile banking is free!  However, check with your mobile provider as message and data rates may apply.  This includes your wireless carrier’s applicable SMS (text messaging) fees. Please make sure that you understand the terms of your service with your wireless carrier before taking advantage of our Mobile Banking service.
Q Who should I contact if I need help with Mobile Banking?
A

There are several ways to obtain help:

  • Visit us!
    • Stop by a branch near you.
  • Call us!  Our Online/Mobile Banking Team is here to help you! 
    • Monday-Friday (9 am-6 pm) at 505-327-3222
    • Saturdays (9 am-2pm) at 505-566-2151
  • Email us!  Email the Mobile Banking Team at Askmybanker@thebankforme.com.
  • Download these FAQs.